Last updated: December 3, 2025
Forward Physical Therapy (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website or communicate with us, including by phone, email, or text message.
- Information We Collect
We may collect the following types of information:
- Contact information such as your name, phone number, email address, and mailing address.
- Appointment and scheduling information.
- Information you provide in forms, messages, or over the phone.
- Technical information such as your IP address, browser type, and pages visited (via cookies or analytics tools).
- How We Use Your Information
We may use your information to:
- Schedule and manage appointments and services.
- Communicate with you about your care, scheduling, and our clinics.
- Send you appointment reminders and follow-up messages, including by text message if you have provided your mobile number.
- Improve our website, services, and patient experience.
- Comply with legal and regulatory requirements.
- Text Messaging (SMS)
If you provide your mobile phone number, we may send you text messages related to:
- Appointment confirmations and reminders.
- Schedule changes.
- Follow-up instructions and clinic updates.
By providing your mobile number and submitting a form or otherwise communicating with us, you consent to receive these text messages. Message frequency may vary. Message and data rates may apply.
You can opt out of receiving text messages at any time by replying STOP to any message. To receive additional information or help regarding our text messages, reply HELP.
- Sharing of Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business (for example, practice management, billing, or communication tools) under appropriate privacy and security obligations.
- Other healthcare providers involved in your care, as permitted by law.
- Legal or regulatory authorities when required to do so by law.
- Cookies and Analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve performance and user experience. You may be able to change your browser settings to block or delete cookies, but this may affect how the site functions. - Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure. - Children’s Privacy
Our website and services are not directed to children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it where appropriate. - Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Any changes will be posted on this page. - Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Forward Physical Therapy
102 W Fulton St
Edgerton, WI 53534
Phone: 608-561-7733
Email: admin@fwdptwi.com